Online Education for Rug Care Professionals

Frequently Asked Questions

Frequently Asked Questions

I forgot my password or locked myself out. What do I do?

If you find you have forgotten your password or locked yourself out of your account, you can request a password reset by following the steps listed below.

1. Click the LOGIN button in the main menu.

2. In the Registration box that pops up, click the “Lost Your Password?” link.

3. Enter the username or email address that you created for

4. Click the Get New Password button.

Finally, check your email for a password reset email that contains a link for you to create a new password to access your account on

You should be able to login to the site using your new password.


Is there a deadline for completing the course?

This course is designed to be self-paced, which means you can complete it according to your own schedule as long as you complete it within 30 days of purchase. 

Do You Offer Refunds?

While we do not offer refunds, we are confident that our online rug cleaning course will equip you with valuable skills and knowledge to professionally clean rugs effectively. We are committed to your success and are here to support you throughout your learning journey.

Will I receive a certificate upon completion?

Yes, once you complete all the course modules and achieve the required passing grade on any exams or assignments, you’ll be issued a certificate of completion which you can download directly from the platform or receive via email.

How can I access the course materials?

All course materials, including video lectures, readings, and handouts, can be accessed through the course pages. Simply log in using your credentials, navigate to your current course, and select the module or topic you’d like to review.

Can I retake the quizzes or assignments if I don’t score well the first time?

Yes, you can retake the quizzes an unlimited number of times. We do encourage you to review the course material again before attempting the quiz. 

Are there any additional costs or materials I need to purchase for this course?

All essential course materials are included in your enrollment fee. Occasionally, we might recommend optional resources or books that can deepen your understanding, but these are not required to successfully complete the course.

Need More Help?

If you did not see the answer to your question here, please visit our Support Center for additional help.